Returns & Exchange Center

How it Works

Select the items to return (prescription orders are not returnable, sorry!)

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the team, you'll get your refund typically within 2-3 days (we process returns 1-2 times per week, so kinda depends what day we get them).

What items are returnable?

  • Items purchased in the last 60 days, except prescription items.
  • We do not offer international exchanges, but we do offer international returns. You will be responsible for the cost of return shipping.

What items are non-refundable?

  • Prescription orders (glasses, rx sunglasses, and Transitions) are NOTĀ eligible for returns/exchanges. Sorry, but those are cut based on your submitted prescription, so are not something we can restock.
  • Free gifts or promotional items with retail value.
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